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Frequently Asked Questions

 

Pertaining to all DrainSources (DS) devices

 01  Q.Where is the best location to install a DS device ?

A. Every wash sink is a source of waste water. Each sink (that flows into a grease trap) should have a DS (maxi or mini unit) installed directly underneath or as close as possible to any sink, and upstream from all grease interceptors/traps, for maximum results. (See “Installations “page)…

 

 

 

 02  Q. Can anyone install a DS device ?

A. Installing a DS device is not very complicate, nonetheless, we recommend certified plumbing professionals who are up to date with city codes & compliances.

 

 

 03  Q. If I opt to install a DS device myself, what type of plumbing materials must I use ?

A. Again, a qualified plumbing company knows exactly what materials to implement according to city bylaws. Commercial kitchens should always use commercial grade plumbing materials.

 

 

 

 04  Q. If I move my operation to a new location, may I take the device(s) and install the unit(s) in my new location ?

A. Absolutely! If you purchased a DS device(s), you may relocate your unit(s) as you wish. If you lease a device(s), consult with your local DS dealer.

 

 

 

 05  Q. Why is my sink backing up, and/or slow flowing out ?

A. There may be 2 reasons when this occurs;
 
1) The filter membrane may be very full… very slowly open the front lid; allow water to drain out before completely removing the front lid. Once water is drained out, remove the full filter membrane, and replace anew.
 
2) The transparent plastic diffuser inside the back of the unit, may be dislodged out of normal functioning position. Very slowly open the front lid; allow water to drain out before completely unscrewing the front lid. If the diffuser is dislodged, pull the existing filter out of the outlet orifice, and tightly reposition the transparent diffuser buy inserting the short face within the raised slot at the base of the unit, and the longer face within the etched slot on the back wall of the device in front of the outlet opening. In the event a diffuser is missing from the interior of the device, each unit comes with two (2) additional spare parts. Simply position one of the spare diffusers in the same fashion.
 
Note: a diffuser very rarely dislodges. If this occurs frequently, it is usually due to some form of obstruction in the drain pipes after/behind any DS device, which may require a fishing out of the drain pipes behind the respective unit.

 06  Q. The front lid is broken or gone missing, how do I acquire a replacement part ?

A. Absolutely! If you purchased a DS device(s), you may relocate your unit(s) as you wish. If you lease a device(s), consult with your local DS dealer.

A. All DS devices contain three (3) basic working components designed for longevity;                                              

1) an inlet spout (which holds the filters in place),                                                                                                        

2) a diffuser (to prevent filters from blocking the outlet),                                                                                                

3) a front lid/cover.                                                                                                                                                          

Any one of these 3 components may be purchased through your local dealer, or by logging onto our web site (www.drainsources.com) click “Contact Us”. Each device has its respective part number & cost at the base of the product(s) page(s).

 07  Q. One of my DS units has a leak, how do I stop the leak ?

A. All DS devices have a lifetime guarantee. Simply contact your local dealer, or contact us online, and a replacement unit will be supplied. (Freight cost may be applied).  Note: The defective unit must be returned.

 08  Q. How often should a filter be replaced ?


A. The frequency of changing filters depends on the volume of a give commercial kitchen.  

 09  Q. How much maintenance is required to keep a DS unit in proper functioning order ?

A. It takes 5 minutes weekly to rinse out the interior and exterior of any DS filtration device. A cleaning rag and hot water is all that is require. Simple enough ?

Pertaining to all DrainSources (DS) filter membranes

 01  Q. How do I know when a filter membrane needs to be changed ? 


A. A slow flowing sink is the first indication that a filter is excessively full. It’s time to remove & replace the filter cartridge. It is good practice to monitor a device buy opening the front lid 1-3 times a day to visually inspect the fullness of a filter. Inspecting the condition of a filter takes no more than 2-3 seconds a day.

 02  Q. How often should a filter be replaced ?


A. The frequency of changing filters depends on the volume of a give commercial kitchen.  

 03  Q. How much solids matter can a filter contain ?


A. Filters have been weighed up to a maximum of 14 pounds of wet waste. However, data gathered over a period of five years, shows cuisines high in use of olive oil and deep fried dishes… average between 10 – 13 lbs. Locations offering mainly sandwiches, salads, light meal preparations, as well as ice cream parlors, and coffee shops, average between 11 – 14 lbs of solid wet waste matter.
 

 04  Q. How long does it take to remove a full filter and replace it with a new cartridge ?


A. It literally takes seconds to remove and replace a filter cartridge… 5-7 seconds to remove a full filter, and 3-5 seconds to replace a new one. It’s that simple!

 05  Q. What is the best method of discarding a full filter ?


A. Any full filter may be placed in regular trash bins. We highly recommend disposing full filters in any compost container. Our “C” type filter nettings are made of  a biodegradable material, the plastic holding rings can be broken apart from the netting portion, and placed in any plastic recycling container. The “N” type filter nettings may be emptied of the compostable matter collected, the netting and holding rings can be discarded in plastic recycling bins.

 

 

This practice renders our filtration system highly environmentally friendly, and an excellent addition to your sustainability initiatives. We are extremely proud of the environmental benefits our DrainSource devices produce daily ! 

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